Nelis Schouteeten | Field Service Manager
AGE: 35
YEARS AT PATTYN: 9
EDUCATION/CERTIFICATION: Master of Science Electrical Engineering
What do you do on a day-to-day basis at your job?
I oversee the finetuning of machines, various warehouse and service projects, as well as any machine upgrades. I also offer remote programming assistance to our customers to further those relationships.
How did you arrive at your current position? What was your professional or career path?
I started at Pattyn as a Field Service Technician traveling the world, then I moved to the US to specifically serve US based customers. I have since transitioned to an inhouse resource to help remote customers and new technician hires.
What is the best part about your job?
That every day is different and presents new challenges to tackle!
Elias Munoz Acosta | Field Service Technician
AGE: 43
YEARS AT PATTYN: 1
EDUCATION/CERTIFICATION: Bachelor of Science in Communication & Graphic Designer
What do you do on a day-to-day basis at your job?
A general day consists of arriving to the job site to install the equipment, troubleshoot any issues, and perform a satisfactory acceptance test with the customer.
How did you arrive at your current position? What was your professional or career path?
When I arrived in this country, I was a production supervisor in a plastics factory. I grew in that roll and assumed different responsibilities which made me fall in love with machines, automation and different manufacturing processes.
What is the best part about your job?
When I say goodbye to a customer and I am able to say “it was a success!”